FAQ
Frequently asked questions about Gotcha stores, products, and services.
Quick answers for common questions. Click each item to expand.
Do all Gotcha stores carry the same products?
Not always. Product range and stock can vary by location. For limited drops and trending blind boxes, we recommend checking your nearest store first.
Are blind box characters guaranteed?
Blind boxes are mystery products. Character variants are random unless a series or campaign states a guaranteed item.
Can I return or exchange blind box items?
Returns and exchanges depend on product type and store policy. Sealed or collectible items may have special conditions unless required by New Zealand consumer law.
How can I find store opening hours?
Visit the Stores page and open the specific store details. Each store card shows location, hours, and direct map link.
Do you have new arrivals every week?
We update collections regularly, including blind boxes, plushies, stationery, and seasonal gifts. Follow our socials and Events page for the latest drops.
Can I book or reserve products online?
Current stock and reservation options may vary by store. Please contact the store directly for reservation availability.
Do you offer collaboration or event opportunities?
Yes. For collaborations, pop-up events, or partnerships, reach out via the Contact page and include your proposal details.
Where can I get customer support?
Email us at hello@gotcha.co.nz or use the Quick Message form on the Contact page.