Policy
General website and customer policy for Gotcha New Zealand.
Effective Date: May 8, 2026
1. Website Use
By accessing this website, you agree to use it lawfully and respectfully. You must not misuse, disrupt, or attempt unauthorized access to any part of the website.
2. Product Information
We aim to keep product descriptions, pricing, and availability accurate. Some products may vary by store location and may change without prior notice.
3. Blind Box and Collectibles
Blind box products are surprise-based items. Character variants are random unless specifically stated otherwise. Availability may be limited for selected series.
4. Orders and In-Store Purchases
In-store purchases are subject to stock availability and applicable New Zealand consumer protections. Please keep your receipt for returns, exchanges, or support requests.
5. Returns and Exchanges
Return and exchange handling may vary by product type and store policy. For hygiene, safety, or sealed collectible products, returns may be restricted unless required by law.
6. Intellectual Property
All website content, branding, logos, and visual assets are owned by Gotcha or licensed to us. You must not copy or reuse them for commercial purposes without permission.
7. External Links
This website may include third-party links such as map or social platforms. We are not responsible for content or privacy practices on external websites.
8. Policy Updates
We may update this policy from time to time. The latest version will always be published on this page with an updated effective date.
9. Contact Us
If you have any policy questions, contact us by email at hello@gotcha.co.nz.